Dusit Thani Manila

The super service! Love Filipino hospitality married to Thai class. I just feel that the rooms need upgrading. The beds and bathrooms are super clean, continue this. But please refurbish your ceilings and carpets, as the effect of non use during pandemic starts to show (mold and wear and tear). Yet I am so grateful for the service crew at the 5th floor, so kind and efficient. Truly Pinoy heart with Thai politeness. Thank you for making Dusit Manila a home we can come back to!

Room are so cleaned Breakfast Buffet are SUPER !!! I like "TAHOE" guy and all section are wonderful and plenty choices Location is easy for go anywhere Dinner Buffet absolutely Best Dessert Section are Blow my mind Molly FO staff, she so friendly Francis as F &B staff was awesome, Captain Zaldy was helpful during breakfast(felt like home), and Maria host staff, she is really good BENJARONG & UMU Restaurant was PERFECT Thank you all the team, see you next year

The check-in DID NOT go through well. I requested for an early check-in a month before I arrived in the Philippines. It was not granted. As I have an appointment on the day of my check-in, I requested my elder sister who's traveling with me to just go ahead to the hotel at 3 PM (Philippine time) as I have an appointment to fulfill. Nonetheless, I went to Dusit Thani Hotel and "checked in" before lunch, and told the front desk that my sister will come at or after 3 PM to formally check in for both of us. My sister went to Dusit Thani at about 3 PM, and lo and behold, she was given a room NOT COMMENSURATE to what I paid. The room was so tiny, I could hardly get through the beds. No toiletries, and even a tiny toilet paper was hanging on the rack. It looked like the room was not cleaned, dirty bed sheets, no linens, maybe 1 towel, etc. I WAS COMPLETELY SHOCKED and TOTALLY DISAPPOINTED that as soon as I arrived in our room, and sat briefly on one of the beds, I told my sister that I have to go the front desk, and complain about the tiny, shoddy room given to us. Fortunately, the front desk understood my complaint/issues at hand, and she transferred us to a bigger room with all the amenities that I am used to getting when I book into hotels like Dusit Thani Hotel. But next time I travel to the Philippines or anywhere in this world, I have to think 2X or 3X before booking again at Dusit Thani Hotel.

King size bed was huge, drawers and space to put your clothes and toiletries away, staff was beyond helpful and courteous, and the breakfast was the best reason to get up early everyday! A bonus service > a commercial scale to weigh your bags, especially if you’re a shopper’

I like our room very much. We had a good view. Got a bathtub unit. Pool condition is excellent. Bed is huge and comfortable. Staffs were very polite, helpful, and accommodating.